Frequently asked questions
Quick answers about the current Fashion_Fussion shopping, delivery, order, refund and business-buying workflows. For an individual order, the status and actions shown in My Orders or Order Details remain the source of truth.
Orders & delivery
How much is delivery?
The current checkout applies a ₹0 delivery charge when product subtotal is ₹299 or more, and ₹49 when product subtotal is below ₹299. The final delivery charge is shown before order placement.
Is there a separate Cash on Delivery fee?
No separate COD/payment-handling fee is currently charged. Normal delivery charges can still apply based on the product subtotal.
How long will delivery take?
Fashion_Fussion does not currently publish a fixed delivery-day guarantee. Use My Orders or Order Details for the latest recorded fulfilment state: Order Placed, Packed, Shipped, Out for Delivery or Delivered.
Can I change my delivery address after placing an order?
The current customer workflow does not promise an in-place address edit after the order is created. If the order is still cancellation-eligible and the address is wrong, the available cancellation flow can be used and a corrected order may be placed. Otherwise contact support for order-specific options.
Where do I track my order?
Open My Orders, then the relevant Order Details page. Order-specific status there is the source of truth.
Cancellations, returns & refunds
When can I cancel an order?
Customer cancellation is available only while fulfilment remains in the ordered or packed stage and the order has an eligible payment state. Once fulfilment progresses beyond those stages, the normal customer cancellation action is no longer available.
Can I request a return or size exchange?
After an order is marked delivered, Order Details can offer item-level requests for a size exchange, return for refund or issue report. Requests are reviewed; requesting an exchange size does not reserve or guarantee stock.
How are refunds handled?
Eligible prepaid refunds go to the original payment method. Return refunds can require review, and coupon/gift-card orders or COD return payouts may require support-assisted handling. A refund can remain pending with the payment processor before it is shown as processed.
Is the delivery charge refunded when I cancel a prepaid order?
Under the current customer-initiated prepaid cancellation flow, the recorded delivery component is not included in the cancellation refund.
Products & business buying
Can I buy just one item?
Yes. Fashion_Fussion supports ordinary retail purchases as well as configured larger-quantity business buying in the same storefront.
Do larger quantities automatically get a discount?
No automatic discount is promised simply because quantity is higher. A product may show configured bulk pricing where available, or an eligible quantity may expose a reviewed business quote path.
Does a business quote reserve stock?
No. Submitting a business quote request does not reserve inventory or guarantee quote acceptance, a special price or a response time. A valid quote must be provided and accepted before quote checkout can use the negotiated amount.
Does the website show live authoritative stock?
The current storefront does not present authoritative stock availability when the active customer catalogue has no inventory field to display. Do not treat an unverified stock statement as guaranteed availability.
Will every business order get a GST invoice?
Fashion_Fussion is GST and Udyam/MSME registered, and business customers may save an optional GSTIN and billing note. GST invoice eligibility depends on the order and applicable tax requirements; the store does not promise invoice eligibility for every transaction.
Account, payments & support
Do retail and business customers need separate accounts?
No separate business account is required. The same Fashion_Fussion customer account is used for ordinary orders, saved business details and business quote activity.
What payment information should I never share with support?
Never share your card CVV, UPI PIN, net-banking password or OTP with anyone claiming to provide Fashion_Fussion support.
How do I contact Fashion_Fussion?
Use the public Contact & Support page for email and phone support. For order-specific help, open My Orders first so the relevant status and available actions can be reviewed.